FAQs

What makes Supreme Exterior Clean different?

Supreme Exterior Clean is dedicated to providing it’s customers the highest level of quality, value, professionalism and customer service. We will treat your home and property as if it were our own and never rush to complete a job. We pride ourselves on spending as much time as necessary to ensure that a high level of value is provided and you are 100% satisfied by the time we leave.

We are a family run business based in Newcastle upon Tyne but have travelled worldwide in order to become accredited in the most effective cleaning techniques for your property.

All our employees are trained and certified in the cleaning and sanitising of exterior surfaces.

Our SoftWash cleaning equipment will not only clean but also completely sanitise the surface we are working on. We are industry leaders in this regard.

We provide safe, proven methods and only use professional grade equipment to meet your needs.

We are Stonehealth approved contractors and the only SoftWash Systems Authorized company in the North East.

We are ISO:9001 accredited.

Should I be concerned about my plants and landscaping?

In a nutshell – yes!

Exterior cleaning always carries an inherent risk to landscaping and plant life. We can’t guarantee that none of your landscaping will be affected by our cleaning process (you should question any contractor that makes such a guarantee), what we do guarantee is that we’ll take all possible precautions to protect your plant life. What we can guarantee is that if something negative does happen as a result of our cleaning process we will be there to rectify it for you.

In order to mitigate as much risk as possible we use various strategies to protect your landscaping.

  • Collection or diversion of run off.
  • Dilution of over spray and run off before, during and after the job
  • Application of a neutralising and fertilising agent to plant life where necessary.

These precautions protect your plant life as much as possible, in the unlikely event that you do notice any issues such as wilting or browning of leaves after our service, please call us. We promise to take care of you!

Do I need to take any time off work?

Providing we can gain access to all points of the property and have access to a water supply you can leave us to get on with things. This frees you up to go to work, do the school run or even a bit of shopping, you can then return to a clean environment.

How much does it cost to have my roof cleaned?

Each job is individual and many factors must be taken into consideration when providing a quote. Pitch of the roof, square meterage, degree of staining, is there moss or lichen present, height of the building, access, as well as other things.

Only an inspection can fully determine the work required and all our quotations are FREE with no pressure from a pushy salesman.

Do you offer partial cleaning on just the bad areas?

Yes we do. We understand that certain cleaning needs may apply, such as touching up the visible part of a roof to increase the curb appeal for a house sale, however we would always recommend a full roof clean. The untreated sections will likely already have algae spores not yet visible, these spores will then travel to the treated sections of the roof and expedite contamination and regrowth.

With this in mind we do not offer our 5 year spot free warranty* on partial cleans.

*Terms & conditions apply.

What are my payment options?

We request payment in full upon completion of work. We accept bank transfer, Visa, and Mastercard.

Are you trained, certified and insured?

Yes, all Supreme Exterior Clean technicians have completed certification through SoftWash Systems. We have regular training events to ensure all stay up to date with the latest techniques, methods and technology available for our industry.

Supreme Exterior Clean also carries Liability Insurance Policy of Β£5 million for your peace of mind.

Do you clean other surfaces?

Yes. Our SoftWash process provides fantastic results on coloured render, cladding, decking, driveways, canopy tents and just about all other exterior surfaces. SoftWash cleans and brightens without the possible abrasive damage of a pressure washer.

Is it guaranteed to get my roof clean?

Yes. Our SoftWash and steam cleaning methods are guaranteed to remove any black or green streaks from your roof on the day of cleaning. Our SoftWash solution provides a 99.9% kill ratio on bacteria, algae, moss and lichen! this kill ratio includes the roots of the offending algae and inhibits the return of future growth.

We are so confident in our methods that we offer a 5 year spot free limited warranty with each complete roof clean.

Will you need to walk on my roof?

A lot of our treatment and cleaning can be done from the gutter line by means of ladders or mobile scaffold towers, our technicians are all IPAF certified as well and if necessary we can use MEWPs (mobile access equipment) to access awkward areas. If we do need to access your roof in order to clean it we will do so via professional roofing ladders.

Will the cleaning solution harm my pets or family?

Specific protection training is given to every technician and implementing protective measures are part of our everyday operating procedures! People and pets remain safe! All of the solutions we use are biodegradable.

We do still ask that pets and family members remain indoors until the job is complete, we understand that people need to come and go and this can be comfortably accomplished with a little coordination. Pets are free to go outside once the job is complete and the work site has been cleaned up.

Can algae, moss or lichen cause roof damage?

Yes! A build up of moss and lichen can eventually displace roof tiles slightly allowing costly water ingress. A build up of moss on the roof also causes the tiles to become more porous as they effectively bathe in the rainwater that the moss retains. The now increasingly porous tiles are more likely to break during cold spells as the water freezes and expands within them.

5 Year Spot Free Warranty

Our spot free warranty for roof cleans lasts for 5 years and can be transferred to a new owner if you sell your home.

Hear From Our Customers

We receive lots of great feedback from our exterior clean customers, take a look at some of our fantastic reviews.
Ben B.
Following some wall tie remedial work, the front facade of my house had been left with some dried bits of mortar and hazy patches that were either mortar smears efflorescence. It frankly looked a bit of a mess and I was sceptical anything could really be done about it.

That was, until, I hired the gentleman from Superior Exterior Clean. I am over the moon with the result of his work and the wall looks tidy now, and like it's normal self again. I honestly could not recommend highly enough. First-class job.
Response from the owner:Thanks Ben for your wonderful review. It was a pleasure to get your lovely property looking as it should.
Neil D.
We are 6 months into our cleaning by Supreme and we are still as pleased as the first time
The notice given of the impending clean is spot on allowing for prep on our part then the service is great with the same level of finish every time
Spot on job 👏
Response from the owner:Thank you for your positive feedback, Neil! We're delighted to hear that you were impressed with our service and found our team polite and friendly. Your satisfaction is our priority, and we look forward to serving you again in the future.
Nathan P.
The guys from Supreme Exterior Clean Ltd came recommended on a local Facebook page. Our windows were dirty from a new build housing estate going up nearby. We hadn't had the windows cleaned for ages but they now look brand new! Window sills also sparkling. Thanks fellas, top job!
Response from the owner:Thank you for your fantastic feedback! We're thrilled to hear that you're happy with our window cleaning services and absolutely delighted that your windows and sills have turned out spotless. Your satisfaction is our top priority, we look forward to continuing to serve you!
Bruce
Turned up as promised. Did a thorough and professional job. Booked to do our windows on an ongoing basis.
Response from the owner:Hi Bruce It was great to help out with your roof clean in Washington and learn about your business. If you need any further help in the future give us a shout
Laura H.
Cannot rate these guys high enough. They have workable cleaning schedules with added options for solar panels etc. They show up on time, are very respectful of your property (close gates etc) and payments are via Direct Debit but they always leave a card too. Keep up the good work!
Response from the owner:Thank you, Laura! We're thrilled our team's punctuality, respect for your property, and flexible cleaning schedules (including solar panel options) met your expectations. We appreciate you noting the Direct Debit payments and the card we leave as a receipt. Your feedback motivates us to keep delivering great service.
Margaret D.
Excellent,reliable service and clean to windows,sills & doors. The guys are professional and very polite. I would highly recommend this company.
Response from the owner:Thank you, Margaret, for your wonderful review! We're thrilled to hear that you found our service excellent and our team professional and polite. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Belal G.
Great windows cleaners. They clean our windows regularly, every 8 weeks but offer different frequencies. Very friendly staff and knowledgeable staff who always help with any queries or issues. Never had an issue.
Response from the owner:Thank you for your fantastic feedback! We're thrilled to hear that you're satisfied with our window cleaning services and appreciate our friendly and knowledgeable staff. Your trust in us is important, and we're glad to provide services that meet your needs. We look forward to continuing to serve you!
Mandy B.
Great communication. Good honest company .Would definitely recommend
Response from the owner:Thank you for your kind feedback, Mandy! We're thrilled to hear that you appreciated our communication and honesty. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Paul H.
Great service and always on time. they do a great job of the windows on our house - and the lad they send is very friendly and chatty. Would definitely recommend
Response from the owner:Thank you for your wonderful feedback, Paul! We're thrilled to hear that you are satisfied with our service and that our team has made a positive impression. It’s great to know that our window cleaning has met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Jane S.
Excellent service for many years. Reliable and reasonable with wonderful clean windows. No fuss, great service. Thankyou.
Response from the owner:Thank you for your kind words, Jane! We're thrilled to hear you've had such a positive experience with our service over the years. Your feedback regarding our reliability and quality means a lot to us. We look forward to continuing to provide you with excellent service in the future. Thank you for choosing us!
Shelagh M.
Have been using this company for nearly 2 years to wash our Windows, very happy with the service do an excellent job. Always leave a calling card to say they'd been and how much the payment will be.
Response from the owner:Thank you for your wonderful feedback, Shelagh! We're thrilled to hear that you've been satisfied with our window cleaning service for the past two years. We pride ourselves on our quality workmanship and clear communication. Your appreciation means a lot to us, and we look forward to continuing to serve you!
Lorraine C.
Great service from booking to completion. Communication excellent. Very pleased with all of the carpets, really great job. Would definitely use again and highly recommend
Response from the owner:Thank you for your wonderful feedback, Lorraine! We're thrilled to hear that you were pleased with our service and the quality of the carpets. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Rob L.
Render has cleaned up well. A good thorough job. 👍🏻
Response from the owner:Thanks for the review Rob. We're glad that we could help out with your render clean in Gateshead
Nicole B.
I've been using Supreme exterior clean a few months now and I can highly recommend them . A,leay come when they say they would
Response from the owner:Thanks Nicole. So happy that you value our service.
Hazel M.
My decking was cleaned and a treatment added. The results were amazing. So much better than I had expected. Highly recommended will definitely use this company again . The photos do not do it justice it’s a lot brighter than the photo shows…. Very happy with the decking
Response from the owner:Hi Hazel It was great to help out with your wooden decking clean. Thanks for your great review
Lisa C.
Really effective, smooth and reliable window cleaning service. We have used them for the past few years and have been very pleased with the high standard of service.
It has been so good it just ticks away smoothly in the background, clean windows every few weeks, no fuss, no bother, easy payment system, can reach our very high top floor no problem too.
Response from the owner:Thank you for your wonderful review! We're thrilled to hear that you have consistently been pleased with our window cleaning service. It's great to know that our reliable and hassle-free approach has made your experience enjoyable. We appreciate your continued trust in us and look forward to keeping your windows sparkling clean for years to come.
mic b
Can't fault the window cleaning also window frames
Response from the owner:Thank you for your fantastic feedback! We're thrilled to hear you were pleased with our window and frame cleaning services. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Patricia N.
Render cleaned today. Arrived when agreed, lovely man. Fab job done, very thorough ensured all area covered and now looks like new. Was a difficult job to complete - not easily accessible 3 storey above a conservatory. Thank you.
Response from the owner:Thank you for your wonderful review, Patricia! We’re thrilled to hear that you were pleased with our service and that our team did a thorough job on your difficult project. Your satisfaction means the world to us, and we're glad to have met your expectations. If you need any assistance in the future, don’t hesitate to reach out!
Gordon
Things made easy from first contact to completion. Turned up on time when expected. Absolutely no complaints with the work carried out. All areas cleaned and inspected before leaving. Wouldn’t hesitate to use again.
Response from the owner:Thank you Gordon It was a pleasure to work for you. If we can ever be of service again in the future then please let us know.
Jessica A.
Fantastic service, the guy who cleaned all my windows was lovely and did an excellent job! Will be having regular cleans with this company now 😀
Response from the owner:Thank you for your wonderful review, Jessica! We're thrilled to hear that you had a fantastic experience with our team. We look forward to providing you with regular cleaning services in the future!
JS
Used them for years. Always efficient and pleasant
Response from the owner:Thank you for your continued support, JS! We're glad to hear that you've had positive experiences with our services over the years. Your loyalty means a lot to us!
Joseph P.
The lad was perlite and did a good job of cleaning the roof and cleaning up after the job was done
Response from the owner:Thank you for your kind words, Joseph! We're glad to hear that our team provided polite service and did a thorough job. Your satisfaction is important to us, and we appreciate your feedback!
Hannah T.
Fantastic service - highly recommend
Response from the owner:Thank you for your kind words, Hannah! We're thrilled to hear that you had a fantastic experience with our service. Your recommendation means a lot to us!
Steven D.
Great job reviving my driveway back to looking like new! Thanks
Response from the owner:Thank you for your wonderful review, Steven! We’re thrilled to hear that you’re satisfied with our work on your driveway. Your support means a lot to us!
Anna
Great work. Strongly recommend 👌
Response from the owner:Thank you for your positive feedback, Anna! We appreciate your recommendation and are glad you were pleased with our work. If there's anything we can do to earn that last star next time, please let us know!
Mark F.
Fantastic service over the years. Really happy with everything
Response from the owner:Thank you for your wonderful review, Mark! We're thrilled to hear that you've been satisfied with our service over the years. Your continued support means a lot to us!
Natalie T.
Been a customer for years. Living in 2nd floor flat is a challenge for my windows however can rely on supreme clean to do my windows on a monthly basis. I even requested an extra clean and quick reply and completed job within 2 days. Thank you 😊
Response from the owner:We greatly appreciate your loyalty, Natalie! It's wonderful to hear that you can rely on us for your window cleaning needs. Thank you for your kind words, and we look forward to continuing to serve you!
Christine B.
Kept informed when windows were expected to be cleaned. Windows spotless
Response from the owner:Thank you for your wonderful review, Christine! We're delighted to hear that you were kept informed and that the windows turned out spotless. Your satisfaction is our priority!
Elizabeth B.
I’ve used Supreme exterior clean for over 10 years for my windows and am extremely pleased with them , so reliable .
Response from the owner:Thank you for your loyalty and kind words, Elizabeth! We're thrilled to have served you for over 10 years and to know you've been pleased with our services. Your satisfaction is our top priority, and we look forward to continuing to meet your needs!
June G.
This company is very reliable, friendly and professional. Keep my windows gleaming. Thank you.
Response from the owner:Hi June It's a pleasure to look after your window cleaning. Thank you for the continued support.
Michael H.
Spot on service, no hassle, excellent result at the end.
Response from the owner:Thank you for your fantastic review, Michael! We're thrilled to hear that you enjoyed our service and received excellent results. Your satisfaction is our top priority, and we look forward to serving you again!
Christine G.
Have had my windows cleaned for many years, always professional job done, very reasonably priced and always very friendly.
Response from the owner:Thank you for your kind words, Christine! We're thrilled to hear that you have consistently had a great experience with our window cleaning services. Your continued support means a lot to us, and we look forward to serving you again!
Andy W.
We regularly use Supreme Exterior Clean in the West Midlands and are always impressed with their service. From cleaning to payment - always a very slick process.
Response from the owner:Thank you for your wonderful review, Andy! We're thrilled to hear that you consistently have a great experience with our services in the West Midlands. Your satisfaction is our top priority, and we look forward to continuing to serve you!
Ian M.
These guys are really reliable & always clean the windows on time. Service is good and the guys are always polite. would recommend these to clean windows
Response from the owner:Thank you for your wonderful review, Ian! We're delighted to hear that you find our service reliable and our team polite. Your recommendation means a lot to us, and we look forward to serving you again!
Julia R.
Reliable, thorough, proud of their work, we have been using them for over a year. We have never been let down, a very friendly and committed family business. They can offer many services, they have done our windows and some of the neighbours.
All Happy Here, thank you @supremeexteriorclean
Response from the owner:Thank you for your kind words, Julia! We're delighted to hear that you've had a reliable experience with us over the past year. Your support means a lot to our family business, and we look forward to continuing to serve you and your neighbors!
John C.
We have used Mark and his team at Supreme Exterior Clean for over 10 years - they always do a professional job with a great friendly service at a competitive price !
Response from the owner:Thank you for your continued support over the years, John! We are thrilled to hear that you’ve had a consistent professional experience with Mark and the team. Your loyalty and kind words motivate us to keep delivering great service. We look forward to serving you for many more years to come!
Gordon S.
Excellent service and great work
Response from the owner:Thank you for your kind words, Gordon! We're thrilled to hear that you were pleased with our service and work. Your satisfaction is our top priority, and we appreciate your support!
David M.
Great friendly efficient service.
Response from the owner:Thank you for your kind words, David! We're glad to hear that you had a positive experience with our service. Your satisfaction is our priority, and we look forward to serving you again!
Daphne J.
Efficient, on time and friendly
Response from the owner:Thank you for your wonderful review, Daphne! We're delighted to hear that you found our service efficient and friendly. Your satisfaction is our top priority, and we look forward to serving you again!
Alan M.
A good service & always a pleasant, polite window cleaner
Response from the owner:Hi Alan Thank you for your great review. It's a pleasure to care for your window cleaning in Bishop Auckland.
Dorothy M.
My windows are cleaned every month with minimum disturbance and do a good job. Always polite and friendly.
Response from the owner:Hi Dorothy Thank you for your lovely review. We're very pleased to be able to care for your window cleaning in Darlington.
Geoffrey J.
We have used this service for several years now and can confirm that the personnel are always polite and do a thorough job.
Response from the owner:Thank you for your continued support, Geoffrey! We're thrilled to hear that you appreciate our team's politeness and thoroughness. Your loyalty means a lot to us, and we look forward to serving you for many more years to come!
Glenn W W
Brilliant job. Roof like new. Mark couldn't be more helpful…. Completed the job on his own in less than a day and its a large house. Incredible amount of moss got rid of. A 45 yo house and the tiles back to original colour (or very near)…. Very happy over all…
Response from the owner:Hi Glen Thank you for your great review. We're glad that we could help out with your roof clean in Newcastle
Cheryl H
I don't normally leave reviews, as I have OCD, so my expectations are stupidly high, but these guys did an exceptional job. I had my whole roof replaced in January 2024 and the roofers left all their rubbish on my resin, with all the rain etc it was a filthy mess to say the least, and if I'm honest, I didn't think Supreme exterior clean would make it as clean as it was before, but they did. I don't know what they used, but they definitely done an outstanding job, even by my standards, so much so, I'll be using them again next year.
Job well done guys
Response from the owner:Thank you so much for your detailed review, Cheryl! We’re thrilled to hear that we exceeded your high expectations. It’s great to know you were satisfied with the cleaning results, and we look forward to serving you again next year. Your support means a lot to us!
Christopher S.
Quick and efficient
Response from the owner:Thank you for your positive review, Christopher! We're glad to hear that you found our services quick and efficient. Your satisfaction is our priority!
Sharon A.
We have used this company for some time now & find them very reliable. Always text the day before to let you know when they are coming & clean the windows quickly & well . We have recommended them to our son who also gets his windows done.
Response from the owner:Thank you for the great review, Tracey! We're really glad to hear that you and your son are happy with our window cleaning service. Your recommendation means a lot to us. We look forward to serving you for many years to come.
We are so confident of this…

We offer a 5 year spot free warranty

…on all of our roof cleans.
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