FAQs

Supreme Exterior Clean is dedicated to providing it's customers the highest level of quality, value, professionalism and customer service. We will treat your home and property as if it were our own and never rush to complete a job. We pride ourselves on spending as much time as necessary to ensure that a high level of value is provided and you are 100% satisfied by the time we leave.

We are a family run business based in Newcastle upon Tyne but have travelled worldwide in order to become accredited in the most effective cleaning techniques for your property.

All our employees are trained and certified in the cleaning and sanitising of exterior surfaces.

Our SoftWash cleaning equipment will not only clean but also completely sanitise the surface we are working on. We are industry leaders in this regard.

We provide safe, proven methods and only use professional grade equipment to meet your needs.

We are Stonehealth approved contractors and the only SoftWash Systems Authorized company in the North East.

We are ISO:9001 accredited.

In a nutshell - yes!

Exterior cleaning always carries an inherent risk to landscaping and plant life. We can't guarantee that none of your landscaping will be affected by our cleaning process (you should question any contractor that makes such a guarantee), what we do guarantee is that we'll take all possible precautions to protect your plant life. What we can guarantee is that if something negative does happen as a result of our cleaning process we will be there to rectify it for you.

In order to mitigate as much risk as possible we use various strategies to protect your landscaping.

  • Collection or diversion of run off.
  • Dilution of over spray and run off before, during and after the job
  • Application of a neutralising and fertilising agent to plant life where necessary.

These precautions protect your plant life as much as possible, in the unlikely event that you do notice any issues such as wilting or browning of leaves after our service, please call us. We promise to take care of you!

Providing we can gain access to all points of the property and have access to a water supply you can leave us to get on with things. This frees you up to go to work, do the school run or even a bit of shopping, you can then return to a clean environment.

Each job is individual and many factors must be taken into consideration when providing a quote. Pitch of the roof, square meterage, degree of staining, is there moss or lichen present, height of the building, access, as well as other things.

Only an inspection can fully determine the work required and all our quotations are FREE with no pressure from a pushy salesman.

Do you offer partial cleaning on just the bad areas?

Yes we do. We understand that certain cleaning needs may apply, such as touching up the visible part of a roof to increase the curb appeal for a house sale, however we would always recommend a full roof clean. The untreated sections will likely already have algae spores not yet visible, these spores will then travel to the treated sections of the roof and expedite contamination and regrowth.

With this in mind we do not offer our 5 year spot free warranty* on partial cleans.

*Terms & conditions apply.

We request payment in full upon completion of work. We accept bank transfer, Visa, and Mastercard.

Yes, all Supreme Exterior Clean technicians have completed certification through SoftWash Systems. We have regular training events to ensure all stay up to date with the latest techniques, methods and technology available for our industry.

Supreme Exterior Clean also carries Liability Insurance Policy of £5 million for your peace of mind.

Yes. Our SoftWash process provides fantastic results on coloured render, cladding, decking, driveways, canopy tents and just about all other exterior surfaces. SoftWash cleans and brightens without the possible abrasive damage of a pressure washer.

Yes. Our SoftWash and steam cleaning methods are guaranteed to remove any black or green streaks from your roof on the day of cleaning. Our SoftWash solution provides a 99.9% kill ratio on bacteria, algae, moss and lichen! this kill ratio includes the roots of the offending algae and inhibits the return of future growth.

We are so confident in our methods that we offer a 5 year spot free limited warranty with each complete roof clean.

A lot of our treatment and cleaning can be done from the gutter line by means of ladders or mobile scaffold towers, our technicians are all IPAF certified as well and if necessary we can use MEWPs (mobile access equipment) to access awkward areas. If we do need to access your roof in order to clean it we will do so via professional roofing ladders.

Specific protection training is given to every technician and implementing protective measures are part of our everyday operating procedures! People and pets remain safe! All of the solutions we use are biodegradable.

We do still ask that pets and family members remain indoors until the job is complete, we understand that people need to come and go and this can be comfortably accomplished with a little coordination. Pets are free to go outside once the job is complete and the work site has been cleaned up.

Yes! A build up of moss and lichen can eventually displace roof tiles slightly allowing costly water ingress. A build up of moss on the roof also causes the tiles to become more porous as they effectively bathe in the rainwater that the moss retains. The now increasingly porous tiles are more likely to break during cold spells as the water freezes and expands within them.

Our spot free warranty for roof cleans lasts for 5 years and can be transferred to a new owner if you sell your home.

Hear From Our Customers

We receive lots of great feedback from our exterior clean customers, take a look at some of our fantastic reviews.
They removed the moss from the roof and treated the roof to limit the regrowth of moss. They cleaned up thoroughly afterwards. The workers were very knowledgeable and polite. Excellent service.
John R.
Derek M.
Used to clean a rendered wall from organic growth and did a really good job, highly recommended.
Geoff M.
He said he would do a good job and he did.
Excellent
Bill B.
Motilal N.
Removed all the moss from the roof of my bungalow great job
John E.
Nasreen D A.
Block paving cleaned.Mark worked extremely hard resulting in the best job I have had on a blocked paved drive of 25 years old. He was polite, hard working, knowledgeable and very tidy. Very pleased with the work carried out.
Anne H.
First class service restoring driveway tiles to their original colour. Great team and companyand have no problem recommending them.
June H.
We recently had a kitchen extension completed, and the outside of the house was very dirty and dusty as a result. The guys at Supreme Exterior Clean did a great job, cleaning the walls and windows, as well as the roof. It turned out to be quite a complicated job - the roof proved quite awkward to access. The guys were brilliant about keeping us updated on how they were going to complete the job, and when. They did an excellent job, and were very friendly and professional too. We would highly recommend their services!
Bernadette I.
I contacted Mark after reading great reviews of his work. I needed brick mortar removing from the brickwork on front and rear extensions.His communication prior to agreeing the work was excellent explaining what the work would entail and providing a quote.Although the work was complete a day later than planned, communication to request the delay was clear and polite and Mark then arrived early on the day.The work was done to a high quality and Mark left areas clean and tidy, protecting my front door and garage door.I throughly recommend Mark, nice chap and great quality work and decent prices.
Chris S.
Deep clean of brickwork on our Victorian Semi with Doff system, after we had the pebble dash removed. Very happy with the work Mark completed, it has really brought the house back to life again. Nothing was too much trouble and he didn't leave until we were satisfied. Highly recommend and would definitely use again.
Ian D.
Brilliant service no hassleWould highly recommend
elizabeth S.
I am one of the very happy customer. From the initial consultation till the end of the job, I was very satisfied with all the services i had received. Eddie the salesman was really good in explaining things and it’s mainly because of him we decided to have all the outside including facias, stones, walls, roof, chimneys, guttering done as oppose to initial plan of having only roof cleaned. He pointed out all the areas of concerns (which we never spotted before) and came over twice during 3 days work to ensure everything gets done properly. Very pleasant and helpful person. The guys Luckmore and kenyan who worked their magic were amazing too. They worked so hard and transformed our roof which was covered with 10 years plus worth of moss, lichens and dirt. I feel like we have a brand new roof now. i will highly recommend this company to everyone.
sandy kaur B.
I am one of the very happy customer. From the initial consultation till the end of the job, I was very satisfied with all the services i had received. Eddie the salesman was really good in explaining things and it’s mainly because of him we decided to have all the outside including facias, walls, roof, guttering done as oppose to initial plan of having only roof cleaned. He pointed out all the areas of concerns (which we never spotted before) and came over twice during 3 days work to ensure everything gets done properly. Very pleasant and helpful person. The guys Luckmore and kenyan who worked their magic were amazing too. They worked so hard and transformed our roof which was covered with 10 years plus worth of moss, lichens and dirt. I feel like we have a brand new roof now. i will highly recommend this company to everyone.
Sandy V.
Just had my roof cleaned and treated through Supreme Exterior Clean 2 days ago and really impressed with the finished job. My roof looked new and you can see the big difference to the exterior of the house. Found this company online and read the review, phone them and same day Edward came and gave me a quote. He's very friendly and price was transparent and reasonable. Booked them and they came on time (very punctual).Luke, Allen and Andy were very professional, courteous and friendly. The job was a whole day job and as soon as they arrived they started working first thing in the morning. Allen graciously answers my questions and explained everything to me. Could not fault them at all. I have already recommended them to my colleagues and friends. Will definitely use them again in the future.
Rodelaine W.
The lads did a real good job cleaning the roof and walls .I was really pleased with the service and I would recommend them
Ford F.
Roof clean steam cleaned and treated.Really impressed with the finished job. The team on-site were professional, friendly and made sure everything was completed to a very high standard.Excellent value for money, and given the house a complete face-lift. It’s not as expensive as you may think and really changes the appearance of your property.
Adrian R.
Having had all of my external areas cleaned over the last two days, including roof, patio, walls, fence, artificial grass to name a few.
I am amazed and extremely happy at the fantastic results that the guys have achieved, removing years of grime.
Nothing was too much trouble, efficient, professional, respectful at all times, from the initial contact to the end of the process.
I am one happy customer and wouldn’t hesitate to recommend this dedicated, knowledgeable and hardworking team. It’s been a pleasure, thank you all.
Karen T.
From the very first phone call enquiry I know this was a professional organisation. The Two workers were hard working, very pleasant and COVID safe in their practices for two full days. I live in a wooded area and have a large roof and the garage and rear of the house were particularly heavily covered in moss and lichen and gutters full. My roof looks practically brand new very pleased. One of the down drainpipes became blocked after the work and a quick phone call and they were immediately back to check and remedy the problem. Would highly recommend this service.
Julia A.
Ive just had a realy moss covered large extension cleaned, and sealed, from the initial quotation through to final clean, I can honestly say they are an exeptionaly profesional company, the service, and attention to detail were faultless. A genuine thank you, I was delighted with the end result, It looks like the roof was new, and a 5 year warranty to boot! A company I would definitely recommend.
Ian G.
The sales team were very knowledgable and the pricing was very transparent and explained in detail. Alan the technician was great, simplified all the technical points for me. Supreme cleaned and resanded my drive as well as emptied my gutters. They also treat my decking and its actually prevented a slippery surface during the wet and cold conditions. very tidy workers, extremely respectful and nothing was too much. Thank you so much. 5* company. definitely would recommend.
Emma A.
The sales team were very knowledgable and the pricing was very transparent and explained in detail. Alan the technician was great, simplified all the technical points for me. Supreme cleaned and resanded my drive as well as emptied my gutters. They also treat my decking and its actually prevented a slippery surface during the wet and cold conditions. very tidy workers, extremely respectful and nothing was too much. Thank you so much. 5* company. definitely would recommend.
Emma A.
All my patios, and gutters cleaned and window frames polished. Excellent job. They get straight on with the work and work constant. Came when they said they would. Could not fault them. Would certainly use them again.
Valerie R.
Very reliable. Never missed monthly cleaning of my windows. Fair price for a good job.
Cathy J.
We had some bad staining on one side of the house, over our white render after a blocked gutter had been overflowing for a while. We engaged SEC to clean the render on our whole house and while we didn’t think it was particularly dirty as it’s only 7 years old, we thought it might best to get it all cleaned.The whole house is now like brand new as if the render had just been done and the staining gone.The SEC team, lead by Mark, were prompt, courteous, efficient, cared about delivering a great result and good value.I would highly recommend SEC to anyone who has staining or dirt on their house and want to return it to new, which to my mind would add value and kerb appeal to any home.Great job guys, and I’d be happy to have you back when the house needs another clean!
Ian R.
This team is very professional, courteous, punctual and have done a very good quality job.Would recommend and intend to use them again
Amna A.
Very good job cleaning the render on our home, thank you
Angela R.
Thanks for coming out at short notice to clean our holiday cottage and pub windows ready for re-opening, great job!
Karen W.
Prompt window cleaners. Turn up when they say they will and clean the windows at a fast pace..
Brem S.
Fantastic work carried out on our patio yesterday, team showed up bang on time and the end result is amazing. Professional, genuine guys. Thank you!
Chris C.
Always send a text the day before they arrive. Windows are always cleaned well. Never a problem. Easy payment methods too.
Keith W.
It's such a relief to have reliable window cleaner, comes when they say, fantastic job done, no fuss, reasonable price.
Bessie R.
Polite and helpful - even if they do arrive VERY early in the morning!
Sylvia A.
Very pleased with the service - they were very happy to take us on as a new customer
Judith D.
We have our windows cleaned by Supreme Exterior Clean. Very professional and thorough job done. Would highly recommend.
Denise Cummings L.
Very polite men and they come to clean the windows when they say they will and will do extra if we ask them to. Very good service.
Lister
7 Silverton Terrace
Heather L.
An excellent and reliable service for my window cleaning I can recommend this business👍
Gillian B.
Fab team, friendly and professional, and do their job well.
Hollie C.
Always provided really good service!

Phil
18 Moralee
Beth A.
Had our patio cleaned last week, absolutely thrilled with it.Thank you, excellent job, nice friendly guys who carried out the job.Received chocolate brownies in the post this morning which we thought was a lovely touch.Would 100% recommend this local company and would definitely use their service again.
Lynne G.
Had our roof and patios cleaned, the results look fantastic. Great service, very personable guys. Thanks Mark!
Nigel G.
Cannot fault Supreme Exterior Clean amazing service, friendly staff and a professional job done throughout. The brownies sent through post after to thank me for being a customer was a fabulous idea and a lovely touch thanks and highly recommended.
Kerry M.
I have had this company cleaning my second floor flat windows for the past two years and they are quick and efficient! would highly recommend 👍
Emily Kay H.
We are so confident of this…

We offer a 5 year spot free warranty

…on all of our roof cleans.