FAQs

What makes Supreme Exterior Clean different?

Supreme Exterior Clean is dedicated to providing it’s customers the highest level of quality, value, professionalism and customer service. We will treat your home and property as if it were our own and never rush to complete a job. We pride ourselves on spending as much time as necessary to ensure that a high level of value is provided and you are 100% satisfied by the time we leave.

We are a family run business based in Newcastle upon Tyne but have travelled worldwide in order to become accredited in the most effective cleaning techniques for your property.

All our employees are trained and certified in the cleaning and sanitising of exterior surfaces.

Our SoftWash cleaning equipment will not only clean but also completely sanitise the surface we are working on. We are industry leaders in this regard.

We provide safe, proven methods and only use professional grade equipment to meet your needs.

We are Stonehealth approved contractors and the only SoftWash Systems Authorized company in the North East.

We are ISO:9001 accredited.

Should I be concerned about my plants and landscaping?

In a nutshell – yes!

Exterior cleaning always carries an inherent risk to landscaping and plant life. We can’t guarantee that none of your landscaping will be affected by our cleaning process (you should question any contractor that makes such a guarantee), what we do guarantee is that we’ll take all possible precautions to protect your plant life. What we can guarantee is that if something negative does happen as a result of our cleaning process we will be there to rectify it for you.

In order to mitigate as much risk as possible we use various strategies to protect your landscaping.

  • Collection or diversion of run off.
  • Dilution of over spray and run off before, during and after the job
  • Application of a neutralising and fertilising agent to plant life where necessary.

These precautions protect your plant life as much as possible, in the unlikely event that you do notice any issues such as wilting or browning of leaves after our service, please call us. We promise to take care of you!

Do I need to take any time off work?

Providing we can gain access to all points of the property and have access to a water supply you can leave us to get on with things. This frees you up to go to work, do the school run or even a bit of shopping, you can then return to a clean environment.

How much does it cost to have my roof cleaned?

Each job is individual and many factors must be taken into consideration when providing a quote. Pitch of the roof, square meterage, degree of staining, is there moss or lichen present, height of the building, access, as well as other things.

Only an inspection can fully determine the work required and all our quotations are FREE with no pressure from a pushy salesman.

Do you offer partial cleaning on just the bad areas?

Yes we do. We understand that certain cleaning needs may apply, such as touching up the visible part of a roof to increase the curb appeal for a house sale, however we would always recommend a full roof clean. The untreated sections will likely already have algae spores not yet visible, these spores will then travel to the treated sections of the roof and expedite contamination and regrowth.

With this in mind we do not offer our 5 year spot free warranty* on partial cleans.

*Terms & conditions apply.

What are my payment options?

We request payment in full upon completion of work. We accept bank transfer, Visa, and Mastercard.

Are you trained, certified and insured?

Yes, all Supreme Exterior Clean technicians have completed certification through SoftWash Systems. We have regular training events to ensure all stay up to date with the latest techniques, methods and technology available for our industry.

Supreme Exterior Clean also carries Liability Insurance Policy of £5 million for your peace of mind.

Do you clean other surfaces?

Yes. Our SoftWash process provides fantastic results on coloured render, cladding, decking, driveways, canopy tents and just about all other exterior surfaces. SoftWash cleans and brightens without the possible abrasive damage of a pressure washer.

Is it guaranteed to get my roof clean?

Yes. Our SoftWash and steam cleaning methods are guaranteed to remove any black or green streaks from your roof on the day of cleaning. Our SoftWash solution provides a 99.9% kill ratio on bacteria, algae, moss and lichen! this kill ratio includes the roots of the offending algae and inhibits the return of future growth.

We are so confident in our methods that we offer a 5 year spot free limited warranty with each complete roof clean.

Will you need to walk on my roof?

A lot of our treatment and cleaning can be done from the gutter line by means of ladders or mobile scaffold towers, our technicians are all IPAF certified as well and if necessary we can use MEWPs (mobile access equipment) to access awkward areas. If we do need to access your roof in order to clean it we will do so via professional roofing ladders.

Will the cleaning solution harm my pets or family?

Specific protection training is given to every technician and implementing protective measures are part of our everyday operating procedures! People and pets remain safe! All of the solutions we use are biodegradable.

We do still ask that pets and family members remain indoors until the job is complete, we understand that people need to come and go and this can be comfortably accomplished with a little coordination. Pets are free to go outside once the job is complete and the work site has been cleaned up.

Can algae, moss or lichen cause roof damage?

Yes! A build up of moss and lichen can eventually displace roof tiles slightly allowing costly water ingress. A build up of moss on the roof also causes the tiles to become more porous as they effectively bathe in the rainwater that the moss retains. The now increasingly porous tiles are more likely to break during cold spells as the water freezes and expands within them.

5 Year Spot Free Warranty

Our spot free warranty for roof cleans lasts for 5 years and can be transferred to a new owner if you sell your home.

Hear From Our Customers

We receive lots of great feedback from our exterior clean customers, take a look at some of our fantastic reviews.
Patricia N.
Render cleaned today. Arrived when agreed, lovely man. Fab job done, very thorough ensured all area covered and now looks like new. Was a difficult job to complete - not easily accessible 3 storey above a conservatory. Thank you.
Response from the owner:Thank you for your wonderful review, Patricia! We’re thrilled to hear that you were pleased with our service and that our team did a thorough job on your difficult project. Your satisfaction means the world to us, and we're glad to have met your expectations. If you need any assistance in the future, don’t hesitate to reach out!
Gordon
Things made easy from first contact to completion. Turned up on time when expected. Absolutely no complaints with the work carried out. All areas cleaned and inspected before leaving. Wouldn’t hesitate to use again.
Response from the owner:Thank you Gordon It was a pleasure to work for you. If we can ever be of service again in the future then please let us know.
Jessica A.
Fantastic service, the guy who cleaned all my windows was lovely and did an excellent job! Will be having regular cleans with this company now 😀
Response from the owner:Thank you for your wonderful review, Jessica! We're thrilled to hear that you had a fantastic experience with our team. We look forward to providing you with regular cleaning services in the future!
JS
Used them for years. Always efficient and pleasant
Response from the owner:Thank you for your continued support, JS! We're glad to hear that you've had positive experiences with our services over the years. Your loyalty means a lot to us!
Joseph P.
The lad was perlite and did a good job of cleaning the roof and cleaning up after the job was done
Response from the owner:Thank you for your kind words, Joseph! We're glad to hear that our team provided polite service and did a thorough job. Your satisfaction is important to us, and we appreciate your feedback!
Hannah T.
Fantastic service - highly recommend
Response from the owner:Thank you for your kind words, Hannah! We're thrilled to hear that you had a fantastic experience with our service. Your recommendation means a lot to us!
Steven D.
Great job reviving my driveway back to looking like new! Thanks
Response from the owner:Thank you for your wonderful review, Steven! We’re thrilled to hear that you’re satisfied with our work on your driveway. Your support means a lot to us!
Anna T.
Great work. Strongly recommend 👌
Response from the owner:Thank you for your positive feedback, Anna! We appreciate your recommendation and are glad you were pleased with our work. If there's anything we can do to earn that last star next time, please let us know!
Mark F.
Fantastic service over the years. Really happy with everything
Response from the owner:Thank you for your wonderful review, Mark! We're thrilled to hear that you've been satisfied with our service over the years. Your continued support means a lot to us!
Natalie T.
Been a customer for years. Living in 2nd floor flat is a challenge for my windows however can rely on supreme clean to do my windows on a monthly basis. I even requested an extra clean and quick reply and completed job within 2 days. Thank you 😊
Response from the owner:We greatly appreciate your loyalty, Natalie! It's wonderful to hear that you can rely on us for your window cleaning needs. Thank you for your kind words, and we look forward to continuing to serve you!
Christine B.
Kept informed when windows were expected to be cleaned. Windows spotless
Response from the owner:Thank you for your wonderful review, Christine! We're delighted to hear that you were kept informed and that the windows turned out spotless. Your satisfaction is our priority!
Elizabeth B.
I’ve used Supreme exterior clean for over 10 years for my windows and am extremely pleased with them , so reliable .
Response from the owner:Thank you for your loyalty and kind words, Elizabeth! We're thrilled to have served you for over 10 years and to know you've been pleased with our services. Your satisfaction is our top priority, and we look forward to continuing to meet your needs!
June G.
This company is very reliable, friendly and professional. Keep my windows gleaming. Thank you.
Response from the owner:Hi June It's a pleasure to look after your window cleaning. Thank you for the continued support.
Michael H.
Spot on service, no hassle, excellent result at the end.
Response from the owner:Thank you for your fantastic review, Michael! We're thrilled to hear that you enjoyed our service and received excellent results. Your satisfaction is our top priority, and we look forward to serving you again!
Christine G.
Have had my windows cleaned for many years, always professional job done, very reasonably priced and always very friendly.
Response from the owner:Thank you for your kind words, Christine! We're thrilled to hear that you have consistently had a great experience with our window cleaning services. Your continued support means a lot to us, and we look forward to serving you again!
Andy W.
We regularly use Supreme Exterior Clean in the West Midlands and are always impressed with their service. From cleaning to payment - always a very slick process.
Response from the owner:Thank you for your wonderful review, Andy! We're thrilled to hear that you consistently have a great experience with our services in the West Midlands. Your satisfaction is our top priority, and we look forward to continuing to serve you!
Ian M.
These guys are really reliable & always clean the windows on time. Service is good and the guys are always polite. would recommend these to clean windows
Response from the owner:Thank you for your wonderful review, Ian! We're delighted to hear that you find our service reliable and our team polite. Your recommendation means a lot to us, and we look forward to serving you again!
Julia R.
Reliable, thorough, proud of their work, we have been using them for over a year. We have never been let down, a very friendly and committed family business. They can offer many services, they have done our windows and some of the neighbours.
All Happy Here, thank you @supremeexteriorclean
Response from the owner:Thank you for your kind words, Julia! We're delighted to hear that you've had a reliable experience with us over the past year. Your support means a lot to our family business, and we look forward to continuing to serve you and your neighbors!
John C.
We have used Mark and his team at Supreme Exterior Clean for over 10 years - they always do a professional job with a great friendly service at a competitive price !
Response from the owner:Thank you for your continued support over the years, John! We are thrilled to hear that you’ve had a consistent professional experience with Mark and the team. Your loyalty and kind words motivate us to keep delivering great service. We look forward to serving you for many more years to come!
Gordon S.
Excellent service and great work
Response from the owner:Thank you for your kind words, Gordon! We're thrilled to hear that you were pleased with our service and work. Your satisfaction is our top priority, and we appreciate your support!
David M.
Great friendly efficient service.
Response from the owner:Thank you for your kind words, David! We're glad to hear that you had a positive experience with our service. Your satisfaction is our priority, and we look forward to serving you again!
Daphne J.
Efficient, on time and friendly
Response from the owner:Thank you for your wonderful review, Daphne! We're delighted to hear that you found our service efficient and friendly. Your satisfaction is our top priority, and we look forward to serving you again!
Alan M.
A good service & always a pleasant, polite window cleaner
Response from the owner:Hi Alan Thank you for your great review. It's a pleasure to care for your window cleaning in Bishop Auckland.
Dorothy M.
My windows are cleaned every month with minimum disturbance and do a good job. Always polite and friendly.
Response from the owner:Hi Dorothy Thank you for your lovely review. We're very pleased to be able to care for your window cleaning in Darlington.
Geoffrey J.
We have used this service for several years now and can confirm that the personnel are always polite and do a thorough job.
Response from the owner:Thank you for your continued support, Geoffrey! We're thrilled to hear that you appreciate our team's politeness and thoroughness. Your loyalty means a lot to us, and we look forward to serving you for many more years to come!
Glenn W W
Brilliant job. Roof like new. Mark couldn't be more helpful…. Completed the job on his own in less than a day and its a large house. Incredible amount of moss got rid of. A 45 yo house and the tiles back to original colour (or very near)…. Very happy over all…
Response from the owner:Hi Glen Thank you for your great review. We're glad that we could help out with your roof clean in Newcastle
Cheryl H
I don't normally leave reviews, as I have OCD, so my expectations are stupidly high, but these guys did an exceptional job. I had my whole roof replaced in January 2024 and the roofers left all their rubbish on my resin, with all the rain etc it was a filthy mess to say the least, and if I'm honest, I didn't think Supreme exterior clean would make it as clean as it was before, but they did. I don't know what they used, but they definitely done an outstanding job, even by my standards, so much so, I'll be using them again next year.
Job well done guys
Response from the owner:Thank you so much for your detailed review, Cheryl! We’re thrilled to hear that we exceeded your high expectations. It’s great to know you were satisfied with the cleaning results, and we look forward to serving you again next year. Your support means a lot to us!
Christopher S.
Quick and efficient
Response from the owner:Thank you for your positive review, Christopher! We're glad to hear that you found our services quick and efficient. Your satisfaction is our priority!
Tracey A.
We have used this company for some time now & find them very reliable. Always text the day before to let you know when they are coming & clean the windows quickly & well . We have recommended them to our son who also gets his windows done.
Response from the owner:Thank you for the great review, Tracey! We're really glad to hear that you and your son are happy with our window cleaning service. Your recommendation means a lot to us. We look forward to serving you for many years to come.
Garry S.
These guys have always done a good job on our windows and conservatory. They have also cleaned our solar panels a couple of times. No complaints.
Response from the owner:Thanks Garry A pleasure to be of service
Nicola A.
Reliable service and very friendly.
Response from the owner:Thank you for your kind words, Nicola! It's great to hear that you found our service reliable and our team friendly. We aim to provide the best service to our customers. Your feedback is greatly appreciated!
Joanna D.
We requested a clean of our gutters as this is our first year at the property. Although the gutters were pretty clear, the company did a thorough job of checking and cleaning what was there. Would recommend.
Response from the owner:Thanks for your lovely review Joanna. We are glad that we could help out with your gutter clearing in Northumberland
Kevin S.
Response from the owner:Thanks for your great review
Neale B.
Free no obligation quote, quick booking service. They cleaned my roof and Im really happy with the results. Communication excellent customer care excellent and work done top quality thank you for a job well done
Response from the owner:Thank you for your review Neale. It was great to meet you and your wife and help out with your roof clean in Northumberland
Michael F.
Great job of cleaning my fascia and soffits. Would recommend.
Response from the owner:Thanks for your review Michael. It was great to help out with your UPVC cleaning in Whitley Bay
Harry P.
WOW, what an amazing transformation.
I rang on behalf of my mother and she is extremely happy with the results.

Alan came and to be honest, he did above and beyond and went the extra mile.

We did not think we could get the garden as good as Alan did.

We cant thank you enough.

10/10 from us.
Response from the owner:Thanks for your great review Harry. It was a pleasure to help your mother with her patio clean in Jarrow.
Aamir M.
Fast, efficient, friendly and professional service. Great results and saved me buying a new roof!
Response from the owner:Thanks for your great review Dr Munir. It was a pleasure to help out with your roof clean in Newcastle upon Tyne.
Justin P.
An excellent service. The technician was very professional and knowledgeable explaining the process and chemicals used. The end result is fantastic.
Response from the owner:Thanks for your great review Justin. It was a pleasure to help out with your render clean in North Yorkshire.
Jay R.
Team did exactly what they promised. Roof is like new & no mess at the end.
Result is fantastic. Thanks guys. Will add Drone pictures soon. Thanks Jay
Response from the owner:Thanks for your great review Jay. It was a pleasure to help out with your roof clean in County Durham. Drone photos are awesome as well.
Amy F.
Really great process. Came round to do a quote and got booked in quickly. Thought the work would take 2 days but the guys cracked on and was done in 1 day. The roof was covered in moss and now looks great! Thanks!
Response from the owner:Thanks for your great review Amy. It was a pleasure to help out with your roof clean in Newcastle upon Tyne.
Kevin G.
Great service - good price - friendly helpful staff... what's not to like.
Highly recommended.
Response from the owner:Thanks for your great review Kevin. It was a pleasure to help out with your gutter unblock in South Tyneside.
Stephen P.
We had our resin driveway and patio area cleaned and are very pleased with the results. All the work was completed on schedule and within budget. We would recommend this company for similar cleaning work.
Response from the owner:Thank you Stephen for that great review. We're pleased we could help you out with your driveway and give you our 5 star treatment.
Louise W.
Fabulous job and, really pleased with the result. Highly recommend this company.
Response from the owner:Thanks for your great review Louise. It was a pleasure to help out with your carbon stain removal in Newcastle upon Tyne.
Angel T.
Quick, efficient and nice! Good communication. Thank you!
Response from the owner:Thanks for your great review Angel. It was a pleasure to help out with your gutter unblock in Newcastle upon Tyne.
AP G
Response from the owner:Thank You
Michael T.
Response from the owner:Thanks for your great review Michael. It was a pleasure to help out with your roof clean in Newcastle upon Tyne.
John
Quick work to a very good standard happy with my Patio
Response from the owner:Thanks for your great review John. It was a pleasure to help out with your patio clean in Sunderland.
Stewart S.
Response from the owner:Thanks for your great review. Glad we could help out with your patio clean in Gateshead
Beck B.
Arrived on time, cleaned the roof, rendering, patio and garden walls in a timely manner, polite and friendly and tidied everything up afterwards. Would recommend!
Response from the owner:Thank you for your lovely review. We are pleased we could help with your roof, render and patio clean in Washington.
Brian F.
Very professional and polite. Great service
Response from the owner:Thanks Brian Glad we could be of service
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We are so confident of this…

We offer a 5 year spot free warranty

…on all of our roof cleans.